Shipping policy

Shipping Policy

At Wine Curious, we are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy carefully to understand our processes and potential timelines, as we partner with multiple suppliers for order fulfillment.

Order Processing Time

  • Orders are typically processed within 1–5 business days after payment confirmation.
  • Processing times may vary depending on the supplier and product availability. We will notify you promptly if there are any unexpected delays.

Shipping Times

  • Shipping times may range from 7 to 30 business days, depending on your location and the supplier’s shipping policies.
  • Most products are shipped directly from our trusted suppliers, which may result in longer delivery times for certain items.

Shipping Destinations

  • We ship to most countries worldwide. However, some destinations may have restrictions due to supplier limitations or local regulations. If your address is not eligible for shipping, we will contact you immediately.

Multiple Packages

  • To ensure faster delivery, items in your order may be shipped separately from different suppliers. You may receive multiple packages for the same order, each with its own tracking number.

Tracking Information

  • Tracking details will be provided as soon as they are available from the supplier. Please note that tracking updates may take 2–7 business days to appear in the system.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are determined by your local customs office.
  • We are not responsible for delays caused by customs clearance processes.

Lost or Delayed Shipments

  • If your order does not arrive within 60 business days, please contact us, and we will investigate with the supplier and shipping carrier.
  • Orders confirmed as lost will be eligible for a replacement or refund at our discretion.

Incorrect Address

  • Please ensure your shipping address is correct before completing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.

Order Cancellations

  • Orders cannot be canceled once they have been processed for shipping. Please contact us immediately if you wish to make changes to your order.

Contact Us

If you have questions or concerns about your order, please contact us at winecurious100@gmail.com. Our goal is to ensure your satisfaction, and we will work with you to resolve any issues promptly.

Thank you for shopping with Wine Curious!